Challenge:
GS Douville, a high-end men's fashion boutique, was facing several critical issues with their existing Lightspeed ecommerce and POS setup. The ecommerce platform was outdated and unable to process payments efficiently, while the in-store POS system had significant flaws. They were forced to use the company's payment terminal, or else face mandatory fines. Additionally, the business was forced to pay for apps that were available for free on Shopify, such as an Facebook connection to allow shoppable posts via tagging, which cost the client $300 per month. The boutique was also paying for a third-party email service, a cost that could easily be eliminated with Shopify's native tools.
Solution:
We migrated GS Douville’s entire business stack—both online and in-store—from Lightspeed to Shopify, providing a seamless transition with minimal downtime. This included setting up a new Shopify POS system, which was fully integrated with the store's existing operations, ensuring no payment issues or penalties moving forward. Additionally, we migrated their ecommerce site to Shopify, allowing the boutique to process payments smoothly and utilize the free Instagram connection and Shopify Email, significantly reducing monthly expenses.
Outcome:
- Seamless Online & In-Store Experience: GS Douville went from a fractured and costly system to fully integrated Shopify ecommerce and POS, creating a unified business platform—all within just 10 business days..
- Cost Savings: The boutique's monthly operational costs were reduced by 30%, with savings on apps and email services that were previously costing hundreds per month.
- Improved Business Efficiency: The new Shopify setup provided a smooth, efficient checkout experience for customers both online and in-store, eliminating the issues with the previous POS system and e-commerce platform.
Takeaways:
By migrating to Shopify, GS Douville not only solved their operational problems but also improved their overall business efficiency. The successful migration has allowed the boutique to scale without the burden of unnecessary costs, providing them with a more powerful, cost-effective solution to manage both their e-commerce and in-store operations.
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