Challenge: Founded in the summer of 2020 on Saint-Paul West in Old Montréal, Le Petit Duck Shoppe is a whimsical retail emporium carrying over 500 unique rubber duck styles alongside a wide variety of themed apparel, home décor, and gifts. Managing a massive, highly specific SKU catalog while delivering a seamless experience for both local shoppers and seasonal tourists created a complex operational challenge.
While both their ecommerce and POS ran on Lightspeed, system fragmentation wasn't the core issue. Instead, the platform simply couldn't keep up with the speed, flexibility, and omni-channel capabilities a modern retail business demands:
- Dated Online Store: Limited, outdated themes and graphics, and little room to customize the design or add store features.
- Missing Growth Tools: No multichannel selling, fewer SEO tools, no blogging feature, and limited content marketing and digital automation.
- Slow Checkout: Too many steps and clicks to complete a transaction at the register.
- Longer Lines: Customers waited longer in line, and printing a receipt often took a while.
Le Petit Duck Shoppe needed a modern ecommerce platform, a faster POS, and a migration partner that knew both Lightspeed and Shopify.
Solution:
Matagora led the Lightspeed-to-Shopify migration and POS rollout, working hand in hand with the client's web agency, Growth Hacker, who built the new Shopify ecommerce store. Key steps included:
- Careful Data Migration: A clear, well-explained process and close collaboration with the team ensured all data migrated correctly, backed by deep experience with both Lightspeed and Shopify.
- Agency Coordination: Close alignment with Growth Hacker kept the store build and the data migration moving together instead of in silos.
- On-Site Staff Training: We visited the physical store to train the team on Shopify POS.
- Launch-Day Support: We were on hand at go-live to resolve any issues right away.
- Bilingual Localization: In-store receipts, shipping emails, documents, and customer email templates were customized in French, so the whole customer experience works in both languages alongside the fully bilingual website.
- POS Hardware Pricing: We helped secure preferential pricing on POS hardware.
Team Feedback:
"Our new ecommerce website, built on Shopify by Growth Hacker, combined with our new Shopify POS system, has increased online sales and improved efficiency at POS checkout." — Le Petit Duck Shoppe
"Matagora is well versed in both Lightspeed and Shopify, which helped ensure a smooth data transition. They were available to take our calls and respond to emails quickly, and they addressed our concerns right away."
"I asked Sidekick for last month's best sellers and sales by hour and had the answer in seconds instead of building a report."
Outcome:
✅ 85% Growth in Online Orders: Online order volume is up 85% year over year on the new Shopify store.
✅ 20% Higher Average Order Value: Customers are spending more per order.
✅ 2–3x Faster Checkout: Staff report that checkout is two to three times faster, with fewer clicks and steps per sale.
✅ A Better Experience at the Terminal: Customers see their items, images, and prices on the payment terminal, can enter their email for a receipt or marketing signup, and choose whether they want a printed receipt, all of which speeds up checkout.
✅ Fewer Cashier and Inventory Errors: A small photo appears when an item is scanned or punched in, so staff can confirm they're ringing up the right product.
✅ Best Sellers at Your Fingertips: Top-selling items appear at the top of the checkout list for quick selection.
✅ Fast, Intuitive Daily Operations: Opening and closing the system is quick and straightforward, and staff find Shopify POS more rapid and intuitive overall.
✅ Instant Answers with Sidekick: Shopify's AI assistant delivers analytics in seconds and helps troubleshoot issues, saving the team from building reports by hand.
✅ New Customers via the Shop App: The Shop App is driving sales and reaching customers the store may not have reached otherwise.
✅ ~3 Hours Saved Weekly: Admin and operations time is down by about 3 hours a week.
✅ Fully Bilingual Customer Experience: Receipts, shipping emails, and customer templates all work in French and English.
Key Takeaways
-
Modern Storefronts Drive Real Revenue: Upgrading to Shopify’s sleek design, robust features, and flexible UX led directly to an 85% surge in online orders and a 20% boost in Average Order Value (AOV).
-
Checkout Speed Elevates the In-Store Experience: Streamlined checkout steps, customer-facing hardware, and instant digital receipts drastically reduced wait times, transforming peak-tourist rushes into smooth operational wins.
-
Integrated Partner Support Accelerates Growth: Tight collaboration between Matagora and Growth Hacker ensured the build, design, and complex data migration remained perfectly aligned from day one.
-
Localization Is Non-Negotiable: Delivering bilingual receipts, order emails, and back-office documents provided a seamless, authentic French-first experience from website to POS terminal.
Le Petit Duck Shoppe proves the transformative impact of unifying retail operations on a platform built for scale. When your e-commerce and POS keep pace with your vision, growth follows naturally.
If your current Lightspeed setup feels restrictive online or sluggish at the register, get in touch with us to explore how a tailored Shopify migration can unlock your store's full potential.
