Challenge: Checkout Failures and POS Constraints Were Costing Sales
Fillettes & Fiston, a neighborhood children’s store run by a small team, had outgrown its Lightspeed ecommerce and POS setup. The platform introduced recurring issues that directly affected revenue and day-to-day operations.
Key challenges included:
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Unreliable online checkout
Customers frequently encountered checkout errors, leading to abandoned carts and lost sales. -
Payment hardware restrictions and penalties
After switching to a more affordable third-party payment processor for in-store sales, the store was fined by Lightspeed for not using its proprietary hardware. -
Limited flexibility across ecommerce and POS
The existing setup made it difficult to manage online and in-store operations cleanly, slowing down staff and creating unnecessary workarounds.
The business needed a stable, modern ecommerce and POS platform — and a migration partner capable of handling both without disrupting operations.
Solution: Full Lightspeed to Shopify POS + Ecommerce Migration
Matagora managed the complete migration from Lightspeed to Shopify, covering ecommerce, POS, data integrity, and staff onboarding.
Our work included:
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Full data migration
Products, customers, order history, and inventory were migrated cleanly with no duplication or data loss. -
Zero-downtime deployment
The store remained operational throughout the transition, avoiding any interruption to sales. -
Shopify Ecommerce setup
Implemented a modern Shopify theme optimized for performance and conversion, with a stable checkout experience. -
Shopify POS Pro implementation
Replaced Lightspeed POS with Shopify POS Pro, simplifying in-store workflows and eliminating hardware penalties. -
Team training and onboarding
Staff were trained to confidently operate the new POS and ecommerce system from day one.
Outcome: Measurable Improvements Across Ecommerce and In-Store Operations
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+40% increase in online conversion rate
Checkout issues were eliminated, directly improving purchase completion. -
No downtime, no data loss
Business operations continued uninterrupted throughout the migration. -
Improved customer experience
Faster checkout and a more reliable online store reduced friction for customers. -
Simpler in-store workflows
Shopify POS Pro proved easier for staff to use, reducing training time and daily friction.
Key Takeaways
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Checkout performance directly impacts revenue
Even minor checkout issues can significantly reduce conversion rates. -
POS and ecommerce must work as one system
Fragmented platforms slow teams down and create avoidable errors. -
Expert-led migrations reduce risk
Clean data, zero downtime, and proper training matter more than speed alone.
If your store is dealing with checkout issues, POS limitations, or platform-imposed constraints, schedule a call with us to evaluate whether a Lightspeed to Shopify migration is the right move for your business.