Challenge: The Refill Shoppe®, a long-standing eco-conscious retailer, offers sustainable bath, body, home, and cleaning products—many bulk or customizable. Founded by Michelle Stevens, NAWBO Ventura County’s 2012 Innovator of the Year, the store has always prioritized creativity, sustainability, and a high-quality customer experience.
As the business evolved, Michelle attempted to migrate her full Lightspeed stack (ecommerce + POS) to Shopify using Matrixify and GPT. The DIY approach quickly ran into serious challenges:
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Thousands of duplicate records created during imports
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Unsynced or corrupted product, customer, and order data
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Incomplete transfer of critical sales history
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Risk of breaking continuity between online and in-store operations
A simple migration attempt quickly became a complex, high-risk problem threatening years of business data and customer continuity.
Solution
Matagora handled a full Lightspeed-to-Shopify migration using custom in-house scripts tailored for both Lightspeed C-Series and R-Series quirks. The process included:
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Rebuilding the migration from scratch to eliminate duplicates and corrupted data
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Full synchronization of products, variants, customers, order history, and gift cards
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Merging both C-Series and R-Series data into a single, unified Shopify ecosystem
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Content and SEO migration, including URL redirects to preserve search rankings and link equity
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Maintaining complete historical data continuity, ensuring no loss of critical business information
The result: The Refill Shoppe now operates on Shopify Ecommerce + POS Pro—a modern, scalable platform that supports operational efficiency and growth while enhancing the customer experience across channels.
Outcome (First 30 Days on Shopify vs. Lightspeed)
✅ Ecommerce sales +5% — measurable lift without additional traffic acquisition
✅ Average order value +8% — improved checkout and product presentation
✅ Unique visitor traffic +72% — SEO and site optimization drove more engaged visitors
Founder Testimonial
"Matagora was a dream to work with. They helped us migrate our POS and website from Lightspeed to Shopify. We are so happy we made the switch, and we couldn't have done it without them. We have a large inventory, a long customer list, and an extensive order history. The Matagora team was able to seamlessly migrate it all to Shopify. We will be forever grateful!"
— Michelle Stevens, Founder, The Refill Shoppe®
Takeaways
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Unified, clean data is essential: Fragmented POS and ecommerce data can silently block growth.
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Full-stack migrations require expertise: DIY tools often fail to handle complex historical data and POS quirks.
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SEO and content continuity matters: URL redirects protect link equity and preserve search engine rankings.
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Modern ecommerce + POS systems scale operations: The team can now focus on product expansion, marketing, and serving customers, not data headaches.
Next Step
If your store is struggling with Lightspeed limitations or a fragmented ecommerce/POS setup, Matagora can help you migrate cleanly and confidently to Shopify, preserving data integrity, SEO, and business continuity. Get in touch to start your migration.